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Privacy Policy

Welcome to Zapexa Partner, a platform operated by Zapexa Technologies ("Zapexa", "we", "us", or "our").

The Zapexa Partner App is designed for service professionals, technicians, businesses, agencies, and other service providers ("Partners") who use the Platform to receive, manage, and fulfil customer service requests and bookings.

This Privacy Policy explains how Zapexa Technologies collects, uses, stores, processes, and shares information relating to Partners who use the Zapexa Partner mobile application, website, and related services (collectively, the "Platform").

By registering for or using the Zapexa Partner App, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information from you when you register as a Partner, complete your profile, submit verification documents, accept or fulfil bookings, communicate with customers, receive payments, contact support, or otherwise use the Platform.

1.1 Partner Account Information

We may collect:

• Full name
• Mobile number
• Email address
• Profile photograph
• Date of birth, where required
• Gender, where relevant
• Login credentials and account information
• Partner ID or account ID

1.2 Professional Information

To enable customers to discover and book your services, we may collect information about your professional activities, including:

• Business or professional name
• Service categories
• Skills and expertise
• Professional experience
• Services offered
• Service descriptions
• Service pricing
• Service areas
• Availability
• Working hours
• Professional photographs
• Portfolio information
• Customer ratings and reviews

1.3 Identity and Verification Information

Depending on the services offered and applicable verification requirements, we may request information or documents to verify your identity or eligibility to provide services.

This may include:

• Government-issued identification documents
• Address proof
• Business registration information
• Professional certificates
• Licences or permits
• Photographs
• Verification information

Verification requirements may vary depending on the type of service you provide.

1.4 Bank and Payment Information

If you receive payments through Zapexa, we may collect information required to process Partner payments.

This may include:

• Bank account holder name
• Bank account details
• IFSC code
• UPI ID
• Payment transaction information
• Settlement information
• Tax-related information, where applicable

Payment information may also be processed by authorised payment service providers.

1.5 Location Information

Zapexa may collect location information from your device when location permission is enabled.

Location information may be used to:

• Show you nearby customer bookings
• Determine service availability
• Match Partners with nearby customers
• Assist with navigation to customer locations
• Track service-related activity where required
• Verify service arrival or completion
• Improve service allocation
• Prevent fraudulent activities

1.6 Device and Technical Information

We may automatically collect:

• Device model
• Operating system
• App version
• IP address
• Unique device identifiers
• Network information
• Browser information
• Crash reports
• Application performance information
• Login information
• Date and time of access

1.7 Booking and Service Information

When you accept or complete a customer booking, we may collect:

• Booking ID
• Customer service requested
• Booking date and time
• Service location
• Service status
• Arrival information
• Completion information
• Cancellation information
• Customer feedback
• Ratings and reviews
• Payment and settlement information

1.8 Photos, Videos and Documents

The Partner App may allow you to upload photographs, videos, documents, certificates, invoices, or other information.

Such information may be used for account verification, service fulfilment, customer support, dispute resolution, quality monitoring, or other legitimate Platform purposes.

1.9 Communications

If you contact Zapexa through customer support, chat, phone, email, or other communication channels, we may collect:

• Messages
• Emails
• Support requests
• Complaint information
• Attachments
• Feedback
• Communication history

2. How We Use Partner Information

We may use Partner information for the following purposes.

2.1 Partner Registration and Verification

• Create and manage Partner accounts
• Verify Partner identity
• Verify professional qualifications
• Review submitted documents
• Prevent fraudulent registrations
• Maintain Partner records

2.2 Providing the Platform

• Display Partner profiles to customers
• Match Partners with customer requests
• Send booking opportunities
• Allow Partners to accept or reject bookings
• Manage appointments
• Track booking status
• Provide navigation and location-based functionality
• Process service completion

2.3 Payments and Settlements

We may use Partner information to:

• Process Partner payments
• Calculate commissions or Platform fees
• Process refunds or adjustments
• Generate settlement statements
• Maintain transaction records
• Meet applicable tax and accounting requirements

2.4 Customer Communication

Where necessary to fulfil a booking, we may enable communication between Partners and customers.

This may include sharing limited information such as your name, professional profile, service information, booking information, and contact information where required.

2.5 Safety and Fraud Prevention

We may process information to:

• Detect fraudulent activity
• Prevent misuse of the Platform
• Verify Partner identity
• Investigate suspicious activities
• Protect customers and Partners
• Investigate complaints
• Maintain Platform security

2.6 Platform Improvement

• Improve the Partner App
• Improve Partner experience
• Analyse Platform performance
• Develop new features
• Fix technical problems
• Improve service matching

3. Information Shared with Customers

When you register and offer services through Zapexa, certain information may be visible to customers so they can evaluate and book your services.

This may include:

• Partner name
• Profile photograph
• Professional information
• Services offered
• Service pricing
• Experience or qualifications
• Service area
• Availability
• Ratings and reviews

Sensitive information such as bank account details, UPI credentials, passwords, verification documents, or other confidential information should not be displayed to customers unless required for a legitimate and lawful purpose.

4. Sharing of Information with Third Parties

We may share Partner information with trusted third parties when necessary to operate Zapexa.

4.1 Payment Providers

Payment and settlement information may be shared with authorised payment service providers for processing Partner payments, settlements, refunds, and related transactions.

4.2 Technology Service Providers

We may use third-party providers for:

• Cloud hosting
• Database services
• Payment processing
• SMS services
• Email services
• Push notifications
• Maps and location services
• Analytics
• Crash reporting
• Customer support
• Security services

4.3 Legal Authorities

We may disclose information when required or permitted by law, including in response to lawful government requests, court orders, regulatory requirements, legal proceedings, or to protect our rights and safety.

4.4 Business Transfers

If Zapexa Technologies undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, Partner information may be transferred as part of that transaction, subject to applicable law.

5. Location and Background Location

Depending on the functionality implemented in the Partner App, location information may be collected while the App is being used and, where specifically required and permitted, while certain service-related activities are active.

Location information may be used to support booking allocation, navigation, service-area verification, arrival verification, service tracking, safety, and fraud prevention.

Zapexa will request the applicable device permissions before accessing location information where required.

6. Customer Information Accessible to Partners

To fulfil a booking, Partners may receive certain customer information through the Platform.

This may include:

• Customer name
• Service address
• Booking date and time
• Requested service
• Service instructions
• Contact information where necessary
• Other information required to fulfil the booking

7. Partner Responsibilities for Customer Data

As a Zapexa Partner, you may have access to personal information belonging to customers.

You agree to:

• Use customer information only for legitimate service purposes
• Keep customer information confidential
• Not sell or distribute customer information
• Not use customer information for unrelated marketing
• Not share customer information with unauthorised persons
• Not store customer information unnecessarily
• Take reasonable measures to protect customer information

8. Cookies and Tracking Technologies

Our website and Platform may use cookies, SDKs, local storage, analytics technologies, and similar technologies to:

• Maintain account sessions
• Remember preferences
• Analyse application usage
• Improve performance
• Detect security issues
• Prevent fraud
• Improve Platform functionality

9. Data Security

We take reasonable technical and organisational measures to protect Partner information against unauthorised access, disclosure, alteration, loss, destruction, or misuse.

Security measures may include access controls, authentication, encryption where appropriate, monitoring, secure infrastructure, and other safeguards.

10. Data Retention

We retain Partner information for as long as reasonably necessary for purposes including:

• Maintaining your Partner account
• Providing Platform services
• Processing payments and settlements
• Maintaining transaction records
• Resolving disputes
• Preventing fraud
• Meeting legal obligations
• Enforcing agreements
• Maintaining security records

When information is no longer required, it may be deleted, anonymised, or securely disposed of subject to applicable legal and regulatory requirements.

11. Partner Account Deactivation and Deletion

You may request deactivation or deletion of your Partner account by contacting Zapexa Technologies.

Account deletion may be subject to pending bookings, payments, disputes, investigations, legal requirements, fraud prevention, accounting requirements, or other legitimate obligations.

12. Your Data Rights

Subject to applicable law, you may have rights regarding your personal data, including:

• Requesting information about processing of your personal data
• Requesting correction of inaccurate information
• Requesting deletion where applicable
• Withdrawing consent where processing is based on consent
• Raising a grievance regarding processing of personal data

Where consent is the basis for processing, applicable law may provide a right to withdraw consent. The DPDP Act provides that withdrawal should be as easy as giving consent, subject to the applicable legal framework.

13. Communications and Notifications

As a Partner, you may receive important communications relating to your account and service activities.

These may include:

• Account verification messages
• Booking notifications
• New service requests
• Booking acceptance or rejection updates
• Appointment reminders
• Customer communication
• Payment notifications
• Settlement notifications
• Account warnings
• Security alerts
• Support communications

Essential service-related communications may continue even if you opt out of promotional communications.

14. Reviews and Ratings

Customers may provide ratings and reviews regarding services provided by Partners.

Ratings and reviews may be associated with your Partner profile and may be visible to other users of the Platform.

Zapexa may use ratings and reviews to maintain service quality, improve matching, investigate complaints, and improve the Platform.

15. Verification and Background Checks

Depending on the category of service, Zapexa may require additional verification before allowing a Partner to provide certain services.

Where permitted by law, this may include identity verification, document verification, professional qualification checks, address verification, or other appropriate checks.

16. Third-Party Services and Links

The Partner App may contain integrations with third-party services, including payment gateways, maps, communication services, analytics tools, cloud infrastructure, or other services.

Such third parties may have their own privacy policies and terms. Zapexa Technologies is not responsible for privacy practices of third-party services that it does not control.

17. International Data Processing

Some technology or service providers used by Zapexa may process or store information on servers located outside India or outside your location.

Where applicable, Zapexa will take reasonable measures to ensure that such processing is carried out in accordance with applicable laws and contractual safeguards.

18. Data Breaches and Security Incidents

In the event of a security incident involving Partner information, Zapexa will take reasonable steps to investigate, contain, mitigate, and respond to the incident.

Where required by applicable law, Zapexa may notify relevant authorities and/or affected individuals in accordance with the applicable legal requirements.

19. Children's Privacy

The Zapexa Partner App is intended for individuals who are legally eligible to provide professional services through the Platform.

We do not knowingly intend to collect personal information from children for Partner registration or service-provider activities.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to the Partner App
• Changes to our services
• Changes in technology
• Changes in applicable laws
• Changes in data-processing practices
• Regulatory requirements

When changes are made, we may update the "Last Updated" date displayed at the beginning of this Privacy Policy.

For significant changes, we may provide additional notice through the Partner App, email, notification, or other appropriate means.

21. Grievance Redressal

If you have questions, concerns, complaints, or requests regarding your personal information or this Privacy Policy, please contact us.

22. Contact Us

For privacy-related questions, requests, complaints, or concerns, please contact:

23. Consent

By registering for and using the Zapexa Partner App, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law, you consent to the collection, use, storage, and processing of your personal information for the purposes described in this Privacy Policy.

Where processing is based on consent, you may withdraw your consent through the mechanisms made available by Zapexa, subject to applicable law and any consequences of such withdrawal.