Privacy Policy

Effective Date: July 11, 2026

Welcome to Zapexa. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Zapexa website, mobile application, and related services ("Platform").

By accessing or using Zapexa, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Name
• Email address
• Mobile number
• Residential or service address
• Profile photo (optional)
• Location information (with permission)
• Booking history
• Payment information (processed securely through payment partners)
• Customer support communications
• Device information and IP address
• App usage analytics and crash reports

2. How We Use Your Information

Your information is used to:

• Create and manage your account.
• Book and manage services.
• Assign nearby service professionals.
• Process payments and refunds.
• Provide customer support.
• Improve app performance and user experience.
• Send booking updates and notifications.
• Prevent fraud and unauthorized activity.
• Comply with legal obligations.

3. Location Information

Zapexa may request access to your device location to help you find nearby service professionals, estimate service availability, improve booking accuracy, and enhance your overall experience. You can disable location access anytime through your device settings, although some features may not function properly.

4. Service Providers

When you book a service, relevant information such as your name, phone number, service address, booking details, and service preferences may be shared with the assigned service professional solely for the purpose of completing your booking.

5. Payments

Payments are securely processed through trusted third-party payment providers. Zapexa does not store your complete debit card, credit card, UPI PIN, or banking credentials on its servers.

6. Cookies and Analytics

We may use cookies and analytics tools to understand how users interact with our platform, improve performance, personalize content, and enhance security.

7. Data Sharing

We may share information with:

• Assigned service professionals.
• Payment gateway providers.
• Cloud hosting providers.
• Analytics providers.
• Government authorities when legally required.

We do not sell your personal information to third parties.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no online platform can guarantee absolute security.

9. Your Rights

You may have the right to:

• Access your personal information.
• Update your profile information.
• Delete your account (subject to legal requirements).
• Request correction of inaccurate information.
• Withdraw permissions such as location access.

10. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Children's Privacy

Zapexa is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Third-Party Services

Our Platform may integrate with third-party services such as payment gateways, maps, SMS providers, analytics providers, and authentication services. These services are governed by their own privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective immediately upon posting the updated version on our Platform.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Zapexa Support
Email: zapexatechnology@gmail.com