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Privacy Policy

Welcome to Zapexa, an online platform operated by Zapexa Technologies ("Zapexa", "we", "us", or "our").

Zapexa provides an online platform that connects customers with independent service professionals and service providers for various home, personal, beauty, repair, maintenance, and other services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the Zapexa mobile application, website, services, and related platforms (collectively, the "Platform").

By accessing or using Zapexa, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described below.

1. Information We Collect

We may collect different categories of information depending on how you use the Platform.

1.1 Personal Information

When you create an account, book a service, contact us, or otherwise use the Platform, we may collect:

• Full name
• Mobile number
• Email address
• Profile photograph, if provided
• Date of birth, where required for a particular service
• Gender, where relevant to the service
• Residential/service address
• Billing address
• Location information
• Login and account information
• Other information you voluntarily provide

1.2 Service and Booking Information

When you book or request a service, we may collect:

• Service selected
• Service category
• Booking date and time
• Service address
• Service preferences
• Instructions provided by you
• Information shared with the service professional
• Booking history
• Cancellation and refund information
• Ratings and reviews
• Customer support communications

1.3 Payment Information

When you make payments through Zapexa, payment information may be processed by third-party payment service providers.

Depending on the payment method, this may include:

• Transaction amount
• Payment status
• Transaction ID
• Payment method
• Billing information

We generally do not store complete credit/debit card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment credentials on our own servers.

1.4 Location Information

With your permission, Zapexa may collect location information to:

• Identify your service area
• Display nearby service providers
• Calculate service availability
• Provide location-based services
• Help service professionals reach the service location
• Improve booking accuracy
• Prevent fraud or misuse

You may disable location permissions through your device settings. However, certain features may not function properly without location access.

1.5 Device and Technical Information

We may automatically collect:

• Device type
• Device model
• Operating system
• App version
• IP address
• Unique device identifiers
• Browser type
• Network information
• Crash logs
• Application performance information
• Usage information
• Date and time of access

1.6 Photos, Videos and Other Content

If a feature requires you to upload photographs, videos, documents, or other content, we may collect such information when you voluntarily provide it.

For example, you may upload images to:

• Explain a service requirement
• Request a quotation
• Communicate with a service provider
• Raise a complaint
• Provide information relating to a booking

1.7 Communications

When you contact Zapexa through customer support, chat, email, phone, or other communication channels, we may collect and retain:

• Messages
• Emails
• Call-related information
• Support requests
• Attachments
• Feedback
• Complaint information

2. How We Use Your Information

We may use your information for the following purposes:

2.1 Providing Services

• Create and manage your account
• Process service bookings
• Connect you with service professionals
• Confirm appointments
• Share relevant booking information with service providers
• Process payments
• Provide customer support
• Manage cancellations and refunds

2.2 Improving Zapexa

• Improve our application
• Improve service quality
• Develop new features
• Understand user behaviour
• Analyse usage patterns
• Fix technical problems
• Improve user experience

2.3 Communication

We may contact you regarding:

• Booking confirmations
• Booking updates
• Appointment reminders
• Service-provider updates
• Cancellation notifications
• Payment notifications
• Refund updates
• Customer support
• Important Platform announcements

2.4 Marketing and Promotional Communication

Where permitted and where required, we may use your contact information to send:

• Promotional offers
• Discounts
• New service announcements
• Campaigns
• Special offers
• Other marketing communications

You may opt out of promotional communications at any time using the available unsubscribe or communication preference options.

2.5 Safety and Fraud Prevention

• Detect fraudulent activities
• Prevent misuse of the Platform
• Verify accounts
• Investigate suspicious transactions
• Protect customers and service professionals
• Enforce our Terms and Conditions
• Maintain Platform security

2.6 Legal and Regulatory Compliance

We may process and disclose information where reasonably necessary to comply with applicable laws, respond to lawful government requests, comply with court orders, prevent illegal activities, protect our legal rights, or investigate suspected violations.

3. Sharing of Information

We do not sell your personal information to third parties for money.

However, we may share relevant information with trusted parties when necessary to provide and operate our services.

3.1 Service Professionals

When you book a service, we may share necessary information with the assigned service professional, such as:

• Name
• Contact information, where necessary
• Service details
• Service address
• Booking date and time
• Relevant service instructions

3.2 Payment Service Providers

Payment-related information may be shared with authorised payment processors to process payments, verify transactions, process refunds, and prevent fraudulent transactions.

3.3 Technology and Service Providers

We may use third-party providers for:

• Cloud hosting
• Database infrastructure
• Analytics
• Notifications
• SMS
• Email
• WhatsApp communication
• Customer support
• Payment processing
• Security
• Crash reporting
• Application monitoring

3.4 Legal Authorities

We may disclose information when required or permitted by applicable law, including legal proceedings, government requests, court orders, or regulatory requirements.

3.5 Business Transfers

If Zapexa Technologies is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar transaction, user information may be transferred as part of that transaction, subject to applicable law.

4. Information Shared with Service Providers

Zapexa operates as a technology platform connecting customers and service professionals.

To fulfil your booking, the service professional may need access to certain information, including:

• Name
• Service address
• Booking details
• Appointment date and time
• Relevant service instructions
• Contact information where required

Service professionals are expected to use customer information only for legitimate service-related purposes.

5. Location Information

Certain Zapexa features may require location information.

• Find available professionals near you
• Determine service availability
• Provide accurate service addresses
• Assist professionals with navigation
• Improve service matching

You can manage location permissions through your device settings. If you disable location access, some Platform features may become unavailable or may not function correctly.

6. Cookies and Tracking Technologies

Our website and Platform may use cookies, SDKs, pixels, local storage, and similar technologies to:

• Maintain login sessions
• Remember preferences
• Analyse Platform usage
• Improve performance
• Understand user interactions
• Provide relevant communications
• Detect fraudulent activity

Third-party service providers may also use their own technologies in connection with services provided to Zapexa.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, loss, destruction, or misuse.

Security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring, and other safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services
• Maintaining account records
• Processing transactions
• Resolving disputes
• Preventing fraud
• Complying with legal obligations
• Enforcing agreements
• Maintaining business and security records

When information is no longer required, we may delete, anonymise, or securely dispose of it in accordance with applicable law and our internal retention practices.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal data, including the ability to:

• Request information about the processing of your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Request information regarding how your personal data is being used
• Raise a grievance regarding the processing of your personal data

To exercise applicable rights or raise a privacy-related request, contact us using the details provided in the Contact Us section.

10. Account Deletion

You may request deletion of your Zapexa account by contacting us at:

When you request account deletion, we may delete or anonymise information associated with your account, subject to legal requirements, pending transactions, fraud prevention requirements, dispute resolution, regulatory obligations, and other legally permissible requirements.

11. Children's Privacy

Zapexa is not intended to knowingly collect personal information directly from children without appropriate legal safeguards, parental/guardian involvement, or other requirements applicable under law.

If you believe that a child has provided personal information to us in violation of applicable requirements, please contact us at zapexatechnology@gmail.com .

12. Third-Party Services and Links

Zapexa may integrate with or provide links to third-party services, websites, applications, payment providers, maps, communication services, or other platforms.

These third parties may have their own privacy policies and terms. Zapexa is not responsible for the privacy practices, content, security, or policies of third-party services that are not controlled by us.

13. Payments

Payments may be processed through third-party payment gateways.

Zapexa may receive transaction-related information such as:

• Transaction ID
• Payment status
• Amount
• Payment method
• Refund status

Zapexa does not request your UPI PIN, ATM PIN, banking password, or OTP for completing a legitimate payment transaction.

14. Reviews and User Content

If you submit reviews, ratings, comments, photographs, or other content through Zapexa, such content may be visible to other users or service professionals depending on the functionality of the Platform.

You should not post:

• Passwords
• OTPs
• Bank details
• Payment credentials
• Government identification numbers
• Highly sensitive personal information
• Information belonging to another person without permission

15. Communications and Notifications

By creating an account or making a booking, you may receive essential communications relating to your account and bookings.

• OTPs
• Account verification
• Booking confirmation
• Booking status
• Appointment reminders
• Service-provider information
• Payment updates
• Cancellation information
• Refund notifications
• Customer support responses

You may be able to manage non-essential promotional notifications through the Platform or your device settings.

16. Data Accuracy

You are responsible for ensuring that information provided to Zapexa is accurate and up to date.

If your personal information changes, you should update your account information where the Platform allows you to do so or contact us for assistance.

17. International Data Transfers

Depending on the technology providers used by Zapexa, your information may be processed or stored on servers located outside your state or country.

Where applicable, we will take reasonable measures to ensure that such processing is carried out in accordance with applicable laws and contractual safeguards.

18. Data Breaches and Security Incidents

In the event of a security incident involving personal information, Zapexa will take reasonable steps to investigate, contain, mitigate, and respond to the incident.

Where required by applicable law, we will provide notifications to relevant authorities and/or affected individuals within the applicable requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes in technology
• Changes in applicable laws
• Changes in our data practices
• Regulatory requirements

When we make changes, we may update the "Last Updated" date at the beginning of this Privacy Policy.

For significant changes, we may provide additional notice through the Platform, email, notification, or other appropriate means.

20. Grievance Redressal

If you have any questions, concerns, complaints, or requests regarding your personal information or this Privacy Policy, you may contact us.

21. Contact Us

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact:

22. Consent

By using the Zapexa Platform, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law, you provide your consent to the collection, use, storage, and processing of your personal information for the purposes described in this Privacy Policy.

Where processing is based on consent, you may withdraw your consent in accordance with applicable law and the mechanisms made available by Zapexa.